FREQUENTLY ASKED QUESTIONS
We take great care to ensure that the products you receive match the images shown on our website. We work closely with our suppliers to maintain consistency in product quality and appearance. However, there may be minor variations due to factors such as lighting and screen settings. Rest assured, we strive to provide you with the closest representation of the product in reality. If you ever receive a product that significantly differs from what was depicted, please don't hesitate to contact our customer support, and we will work to resolve the issue promptly. Your satisfaction is our priority.
To view your orders, please follow these steps:
Log into Your Account: Go to our website and log in to your account using your username and password. Once you're logged in, navigate to MY ACCOUNT - dashboard. There should be an option like "Orders" select Orders and Locate Your Order in your order history, you should see a list of all your previous orders. Find the specific order you need and click on it.
We aim to restock items that are marked as "out of stock" whenever possible, but the availability of restocked items can vary depending on several factors:
Product Availability: Restocking depends on whether the product is still available from our suppliers or manufacturers. Some products may be discontinued or seasonal, making restocking challenging.
Demand: Restocking decisions are often influenced by the demand for a particular item. If an item is highly popular and there is significant customer demand, we are more likely to prioritize restocking it.
Limited Edition or Unique Items: For limited edition or unique items, restocking might not be possible, as they are produced in limited quantities.
If you're interested in a specific item that is currently out of stock, I recommend signing up for notifications on our website if that feature is available. This way, you'll be alerted when the item is back in stock. Additionally, you can contact our customer support to inquire about the possibility of restocking for a particular item. They may be able to provide more specific information regarding when or if the item will be available again.
After you've added all the items you want to buy, click on the "Checkout" or "Proceed to Checkout" button. On the checkout page, you will have the option to provide your shipping information. This includes your shipping address and billing address. You can enter a new address or select an existing address from your account, if applicable.
Billing Address: You'll also be asked to provide your billing address if it's different from the shipping address.
Review Your Order: Before finalizing your purchase, review your order details, including the shipping address and billing address, to ensure they are correct.
Once you're satisfied with the shipping address and all other order details, you can place your order. Your items will be shipped to the shipping address you specified during this process.
Please make sure to double-check your shipping address to ensure that it is accurate and up to date. Shipping to the wrong address due to an error in the provided information can lead to delivery issues.
If you need to change the shipping address after placing an order, you should contact our customer support as soon as possible to see if any modifications can be made.
